M. E. AIRCONS LIMITED, Mitsubishi's authorized HVAC solutions provider in West Africa (VRF, Chillers, etc.)
Our Warranty Terms and Conditions
Warranty claims will only be considered against defective parts from
Mitsubishi Electric air conditioners covered by the warranty period,
effective for one (1) year from the date of purchase. The warranty applies
to the client / contractor who had purchased the original equipment and
is not transferable to secondary contractors, subcontractors and end-users.
Proof of purchase will be required in the event of a warranty claim and
failure to produce a proof of purchase will lead to rejection of the warranty claim.
MSAD Management reserves the right to grant or decline any warranty claim based
on the findings of the analysis / assessment reports as well as on the
recommendations of MSAD Technical Department. The decision regarding the
outcome of any warranty claim is final. Any queries regarding the outcome
of the warranty claim shall be directed to MSAD Management in writing.
Under no circumstances will MSAD Technical Department reassess any warranty
claims unless instructed by MSAD Management. The liability of MSAD is limited
to supplying all parts required to replace defective parts against which a
warranty claim is submitted. MSAD will not be held liable for any additional
costs due to travel and labour expenses or due to damage caused as a result
of equipment failure. Any additional costs will be the sole responsibility of
the client. When submitting a warranty claim the following requirements will apply:
- All replacement parts required are to be purchased from MSAD. Proof of
payment will be required when submitting a warranty claim.
- All parts will be invoiced after a purchase order from account holders
or proof of payment for cash purchases is produced. All purchase orders /
EFT payments will be checked to confirm legitimacy before any invoices
are issued. Under no circumstances will MSAD Technical Department or
MSAD Spares Department issue any replacement part without an official
- The warranty claim form is available on request and must be completed
in full. The warranty claim form must contain the original invoice number,
model-and serial number of the unit, as well as a short description of the
- The completed warranty claim form must be accompanied by copies of all
invoices (air conditioning unit and replacement parts) as well as all
defective parts and must be returned for assessment within thirty (30)
days from date of invoice of the replacement part(s). Failure to comply
will lead to rejection of the warranty claim.
- In the event of approval of a warranty claim the amount paid for the
replacement part(s) will be credited to the client / contractor whom had
submitted the warranty claim. In the event of decline / rejection of a
warranty claim the client / contractor whom had submitted the warranty
claim will be liable for the amount charged for the replacement parts.
If a defective refrigerant compressor is returned to MSAD under warranty
the following will apply in addition to the above:
- Compressors to be transported and delivered to MSAD in an upright position.
- All stub tubes / service valves to be properly sealed to prevent oil
spills and ingress of water and other contaminants into the compressor(s).
Failure to do so will lead to rejection of any warranty claim against compressors
as neglecting to seal off stub tubes / service valves could have a negative
impact on the results of the compressor analysis.
- The sole purpose of the compressor analysis is to determine the cause of
failure and to establish whether the failure was caused by a manufacturing
defect or adverse operating conditions. MSAD will not be held liable for
any costs incurred should the compressor analysis establish that the compressor
was in good working order. Correct fault-finding procedures and diagnosis is
the responsibility of the client / maintenance contractor. Any warranty claim
against such compressors will be declined without reconsideration as all
compressors are disassembled during analysis and will be rendered unusable
as a result.
- All compressor analysis will be conducted by an independent analyst and
the outcome of any warranty claim against defective compressors will be
based on the findings recorded on the analysis report(s). Compressor analysis
reports will be made available to the client / contractor following conclusion
of the warranty claim assessment
- The client / contractor may attend the compressor analysis following a
written request to MSAD Technical Department and after an appropriate
time and date is confirmed. Should the client / contractor fail to attend
the compressor analysis on the confirmed date and time without prior
alternative arrangements the procedure will be conducted without him / her
Following analysis / assessment all defective parts will be available to
the client / contractor for a period of fourteen (14) days following conclusion
of the warranty claim assessment. Should the client / contractor wish to obtain
a second opinion on the findings of MSAD or the approved analysts he / she
should must do so at his/ her own expense. Parts not collected during this
period will be scrapped. Warranty claims against parts found to be in good
working order during assessment will be rejected and the parts will be retained by
MSAD for collection by the client / contractor at own cost.